tongits go Privacy Policy

When you register and use tongits go, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and session activity logs to ensure the integrity of your account and to detect any unusual or potentially fraudulent behaviour. Technical data such as your device type, browser version, IP address, and approximate location may be collected automatically when you access the platform through your mobile browser. We use cookies and similar tracking technologies to remember your preferences, maintain your session, and improve the overall performance of the platform for Filipino users. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. All information collected is handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

The personal data we collect is used primarily to create and manage your tongits go account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited promotional messages without your consent. Transactional and activity data helps us monitor for responsible gaming concerns, investigate disputes, and maintain a fair and secure environment for all players on the platform. Aggregated and anonymised data may be used internally to analyse platform performance, improve user experience, and develop new features tailored to the needs of Filipino players. We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually bound to handle your data securely and only for the specific purpose for which it was shared.

tongits go applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at all times. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal information within our systems is strictly limited to authorised personnel who require it to perform their duties. We conduct regular security reviews and vulnerability assessments to ensure that our data protection practices remain effective and up to date with current standards. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, including obligations under anti-money laundering regulations and gaming compliance requirements. If you request account closure, we will deactivate your account promptly and begin the process of securely deleting or anonymising your personal data, except where retention is legally required. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines prescribed by the Data Privacy Act of 2012. If you have any concerns about the security of your data, you are encouraged to contact our support team immediately.

As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our commitment to that transparency. You have the right to access a copy of the personal data we hold about you at any time by submitting a request to our support team, and we will respond within the timeframe required by applicable law. You may also request the correction of any inaccurate or incomplete personal data associated with your account, and we will update our records accordingly without undue delay. If you believe that your personal data is no longer necessary for the purposes for which it was collected, you have the right to request its erasure, subject to any legal retention obligations that may apply. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such requests promptly. If you wish to exercise any of these rights or have a complaint about how your data has been handled, please reach out to our support team or visit our FAQ page for guidance on the process.